Engagement Coordinator

Summary of the Organization

Extraordinary Families (ExtraFam) is a leading child welfare organization with a mission to help children and youth in foster care to have the childhoods and futures they rightfully deserve. Our vision is that every child, youth, and family involved in child welfare will have the ability to achieve their hopes, fulfill their dreams, and thrive. Rooted in our values of empathy, integrity, collaboration, justice, and dedication, our philosophy is to put children at the center of our work, considering their desires, values, and culture to achieve the best outcome. Since 1994, we have joined thousands of children, youth, and families in safe and loving homes either temporarily while they are in foster care, or permanently through adoption. Our work consists of four primary efforts along a continuum of care:

• recruit, train, and support resource (foster) parents to care for children in the child welfare system,
• join children with forever families through adoption,
• support young adults with trauma and child welfare system histories as they transition to adulthood and
• advocacy and public policy work.

We take tremendous pride in our model to reduce childhood trauma, encourage safety and stability, and empower children and youth to thrive. Join our dynamic team and make a difference in the lives of children and youth in foster care!

Job Purpose

The Engagement Coordinator is a member of a talented, creative, and driven team focused on furthering the mission and values of the agency. This role blends communications and fundraising efforts through meaningful storytelling and provides vital administration to build Extraordinary Families’ capacity. Under the guidance of the Director of Philanthropy and Community Relations (DPCR), the Engagement Coordinator supports individual giving, events, public relations, volunteer management, and resource family recruitment.

Equal Opportunity Employer

Extraordinary Families is an Equal Opportunity Employer without regard to race, color, religion, gender or gender identity, pregnancy, sexual orientation, age, national origin, marital status, disability, veteran status, or any other protected characteristic as established under law. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Diversity is more than a commitment at Extraordinary Families—it’s at the core of what we do. We know that having a diverse workforce makes for a better workplace. We welcome applications from those with unconventional or nontraditional backgrounds with transferable skills. If you’re passionate about this position, we encourage you to apply— even if you don’t meet 100% of the qualifications listed below!

We also encourage people with an understanding of, or experience with, foster care, adoption, social work, or youth services to apply. No one can solve a problem better than those who experience it firsthand.

Duties and Responsibilities

• Conduct prospect research and maintain list of all funding applications submitted as well as centralized records of all proposal contracts, awards, and reports;
• Collaborate with program staff to identify and catalogue compelling participant success stories and other engaging content, with a keen understanding of what compels and attracts different target audiences - e.g., donors, press, and volunteers;
• Strengthen presence on social media, identify opportunities for partner engagement, and interact as the voice of Extraordinary Families.  Implement social media strategies and remain current on digital marketing trends;
• Develop and manage in-house print and digital collateral to create momentum, increase awareness, and engage donors and other stakeholders. This content includes email blasts, annual reports, special event signage, brochures, and other organizational collateral. Support the DPCR to create materials and capture the vision of the organization in all communication platforms;
• Manage media presence, including submitting press releases, adding events to local calendars, and supporting the DPCR in pitching stories to local outlets;
• Record gifts and donor interactions in CRM, and ensure prompt acknowledgment using a variety of channels, including letters, emails, and calls. Coordinate with DPCR and CEO to ensure high-level donor appreciation efforts. Ensure accurate reconciliation with Accounting;
• Manage website content, create special event pages, and ensure updates.
• Evaluate the efficacy of communication tools by tracking engagement analytics, feedback and responses from digital campaigns and the agency’s website;
• Support annual and special events under the direction of the DPCR, at all stages of planning and implementation. Coordinate red carpet and press for special events and support public relations efforts led by outside vendors;
• Ensure donor privacy and comply with HIPAA confidentiality standards; and
• Perform additional tasks and projects as directed by the DPCR.

Qualifications

• Commitment to the mission, values, and goals of Extraordinary Families;
• Bachelor’s degree in communications, journalism, another relevant field, or equivalent experience;
• Demonstrated success in digital marketing and social media management, with experience utilizing email marketing platforms;
• Knowledge of communications strategies in a nonprofit organization, including the integration of fundraising best practices;
• Excellent command of written and spoken English and the ability to create compelling, relevant content for audiences of various ages and communication styles;
• Strong interpersonal skills, with the ability to listen to, connect with, and inspire a wide range of stakeholders such as sponsors, volunteers, donors, and program partners; exercises tact and diplomacy in dealing with sensitive and complex issues and situations;
• Comfort with public speaking and making follow-up phone calls to donors;
• Strong organization and prioritization skills with the ability to manage several projects simultaneously, with exceptional attention to detail and excellent follow-through;
• A strong sense of tact and discretion, with sensitivity to trauma and/or cultural differences;
• Proficiency in Microsoft 365, including Office, Outlook, and Teams preferred;
• Proficiency in video and image editing and design programs (such as Adobe Creative Cloud) preferred;
• Previous experience in website maintenance preferred.  SEO knowledge or web design is a big plus.

Supervisory Responsibilities
This job has no supervisory responsibilities

Working Conditions/Physical Requirements

• Mostly sedentary indoor work in an office environment
• Prolonged periods of sitting
• Will also require bending, stooping, filing, and lifting of office files
• Extensive work on the computer
• Frequent deadlines

Required Training

• New Hire Orientation
• Mandated Reporter Training
• Other training as required by licensing and regulatory bodies

Employment Classification

• FLSA Status: Non - Exempt
• Hourly Range - $20 - $24 / hr
• Work Schedule: Full-time

ExtraFam is committed to creating a diverse, equitable, and inclusive workplace and is proud to be an equal opportunity employer. We strongly encourage women, people of color, LGBTQ persons, people of different levels of physical ability, and all qualified persons to apply for this position. Reasonable accommodations will be provided to qualified individuals.

Prior to any job offer, applicant must successfully submit background check and references. Prior to employment, the applicant must also obtain CPR certification, pass tuberculosis (TB) test, present COVID-19 vaccination document(s), and produce a valid driver’s license, among other relevant pre-employment items.

Office location: Extraordinary Families 221 N. Ardmore Avenue, Los Angeles, CA 90004 www.extraordinaryfamilies.org

To apply, submit a cover letter and resume to [email protected] with “Engagement Coordinator” in the subject line.